Twitter to mine people’s tweets

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Twitter has began to allow ads to be targeted at users based on the words written in ‘tweets’ and messages forwarded to followers at the popular social network.

Previously, contents of Twitter messages relied on algorithms that pool the interests of users to send them potentially relevant ads in the form of tweets ‘promoted’ at the top of feeds.

Twitter produce manager Nipoon Malhotra said the new feature would allow ‘advertisers to reach users based on the keywords in their recent tweets and the tweets with which users recently engaged.’

Malhotra gave the example of a concert venue being able to target local music lovers with tweets promoting upcoming shows by bands they have raved about in messages at Twitter.

‘Users won’t see any difference in their use of Twitter; we’re not showing ads more frequently in timelines, and users can still dismiss promoted tweets they don’t find relevant,’ Malhotra said in a blog post.

Twitter is expected to earn $US582.8 million ($A563.55 million) globally in ad revenue this year and nearly $US1 billion next year, according to industry tracker eMarketer.

Story source: www.bigpond.com

Consumers, Marketers Disagree on Effective Ads

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Internet users think TV ads are more effective than online placements

Even while marketers have taken strongly to digital advertising, they haven’t abandoned traditional media by any means—TV still takes the largest share of ad dollars in the US, and its percentage of the total isn’t slipping. But with the measurability inherent in online ads, confidence in their efficacy is generally high.

In an October Adobe survey of marketers and consumers, US marketers even rated online ads better than TV ads—though just barely, with 51% saying that they were more effective. But consumers appeared stuck in the past, with about two-thirds claiming TV commercials were more effective.

Consumers also appear to like seeing ads in traditional media better than on newer digital devices. Asked about their preferred venue for ads, 45% said they liked seeing them in their favourite print magazine and 23% on their favourite TV show, compared to just 11% who chose favourite websites, 3% who chose social media and 2% who liked to see ads in digital magazines.

Marketers and the consumers they are trying to reach disagreed on the effectiveness of a wide variety of ad types, according to the survey. Though both groups thought the best ads were those created by professional marketers, nearly half of marketers said this, compared with just 36% of internet users. There was large disagreement about the effectiveness of paid search ads (touted by marketers, played down by web users) and outdoor advertising (the reverse). Internet users were also much more likely to say there were no good or effective ads—positions which marketers were extremely unlikely to hold, for obvious reasons.

So what did consumers like? Nearly three-quarters thought ads should “tell a unique story, not just try to sell,” while about two-thirds said videos and user product reviews were good and that in-store experiences were more important than online ones.

The message for marketers may appear mixed, but it’s not exactly news that consumers don’t love to see advertising—or that they consider information from people they trust better than a hard sell.

Read more at http://www.emarketer.com/Article.aspx?R=1009480&ecid=a6506033675d47f881651943c21c5ed4#OcuGwUXYp07WpPqo.99

Google admits to accidentally collecting e-mails, URLs, passwords

Google admitted in a blog post Friday that external regulators have discovered that e-mails, URLs and passwords were collected and stored in a technical mishap, while the vehicles for Google’s Street View service were out documenting roadway locations.

According to Google, data was mistakenly collected in more than 30 countries, including the United States, Canada, Mexico, some of Europe, and parts of Asia.

In the blog, posted by Alan Eustace, senior vice president of engineering and research, he noted "we failed badly here" and added that Google has spent months analyzing how to strengthen their internal privacy and security practices.

"We want to delete this data as soon as possible, and I would like to apologize again for the fact that we collected it in the first place," Eustace wrote.

Google announced in May that it had collected unencrypted WiFi data by mistake through its Street View service, but the severity of the situation was unknown.

According to a Google spokesperson, the company first became aware of the problem when the Data Protection Authority in Germany asked Google to review all of the data collected through its Street View cars as part of a routine check. The spokesperson added that in addition to street locations, Street View cars also collect WiFi data about hot spots in order to improve the location database for things such as Google Maps for mobile.

When Google went back and looked at the data, it turned out that in addition to WiFi hot spots, they were mistakenly collecting information that was being sent across unencrypted networks.

For the information to have been collected by Google, a person had to have been sending something over an unencrypted network at the same time that a Street View car was collecting data in that same location.

According to Google, the vast majority of the data is in fragments, but in the past week several countries have issued reports that they have found entire emails and passwords.

The data has since been segregated and secured, and WiFi data is no longer being collected from Street View cars.

Google has deleted the data collected from Ireland, Austria, Denmark and Hong Kong, but other countries have opened their own investigations, and Google has not been given permission from authorities to delete the data.

In a statement, Connecticut Attorney General Richard Blumenthal said, "This alarming admission that Google collected entire e-mails and passwords validates and heightens our significant concerns. Our multistate investigation, led by Connecticut, into Google’s alleged invasion of privacy through wireless networks is continuing."

In the blog post, Eustace outlined the steps that Google is taking to strengthen its internal privacy and security practices including appointing a director of privacy across both engineering and product management and enhancing the core training that engineers and employees responsible for data collection receive.

"We are mortified by what happened, but confident that these changes to our processes and structure will significantly improve our internal privacy and security practices for the benefit of all our users," Eustace wrote.

Story by Marina Landis, CNN – www.cnn.com

Good Experiences Motivate Women to Share Product Info

Females care more about relating positive vs. negative word-of-mouth

Marketers looking to spur brand advocacy among women—or those worried about the possibility of negative brand buzz facilitated by social media—have another piece of evidence that good experiences are a key motivator of brand discussions.

A survey of online women in North America by female-focused marketing and communications firm Harbinger found that 92% of them turn to friends and family for product information, making word-of-mouth their top source. They consider it important to seek and share information on a variety of product categories, with appliances, restaurants, automobiles and entertainment leading the list.

In the food and beverage category, which more than two-thirds of female internet users said they were likely to share information about, 58% said they would do so because of a good experience. A bad experience would motivate 46% of respondents to speak up.

Top 5 Reasons Female Internet Users in North America Seek and Share Information on Food and Beverages, Spring 2010 (% of respondents)

Experiences with appliances—which 80% of women surveyed said they would spread the word about—were even stronger motivators. Four in five respondents reported they would share good experiences with others, while just under three-quarters said the same of bad experiences.

Top 5 Reasons Female Internet Users in North America Seek and Share Information on Appliances, Spring 2010 (% of respondents)

In every product category studied, sharing good experiences, and often a desire to help other consumers make smart purchases, came ahead of sharing bad experiences as a word-of-mouth generator. A truly negative brand experience may still garner negative buzz online or offline, but the women surveyed were more inspired by the positive.

And despite the popularity of social media among women—and marketers’ propensity to target them there and turn them into online brand advocates—those studied preferred to share information with friends and family face-to-face (92%). They were also more likely to share info in person with strangers or acquaintances (36%) than via a website (32%) or social networking site (27%).

Companies Struggle to Keep Social Media Content On-Message

Nearly three-quarters of blog posts don’t reflect corporate messaging

Marketers and other corporate communications professionals may sometimes feel they have a thankless task: carefully craft messages about their company’s thought leadership, social responsibility efforts and new product or service launches, only to find those messages distorted as they’re disseminated through the media.

PR and communications firm Burson-Marsteller analyzed more than 150 messages sent out by companies in the Financial Times Global 100 list of firms and discovered a large gap between the messages that went out and how they were covered on blogs.

Message distortion was highest for companies in Latin America and the US, with a global average of 69% of blog postings not reflecting the message companies were trying to send. According to the report, bloggers tended to include “opinions, personal experience, knowledge of competitors and products, and speculation.”

Distortion of Company Messages Conveyed by Blogs, by Region, May 2010 (% of messages analyzed)

Distorted messages are not a new phenomenon; they have been a problem in mainstream media as well. Still, the message gap between companies and the traditional media is significantly smaller: Less than half of all messages in mainstream media failed to reflect company messages, and here the US performed above average.

Distortion of Company Messages Conveyed in Mainstream Media, by Region, May 2010 (% of messages analyzed)

But as blogs continue to grow in importance and become integrated in mainstream outlets, along with the growth of other forms of social media, the chances for message distortion are likely to be high.

One way companies can combat the message gap is to make the most of owned media. If companies create their own compelling content and distribute it across social networks, there is no room for such a gap. Bloggers are not likely to simply reprint such old-media items as press releases, but relevant branded content can attract links across Facebook, Twitter and the rest of the social web.

According to the “2010 Social Media Usage, Attitudes and Measurability” study from King Fish Media, HubSpot and Junta42, 73% of US companies with a social media strategy were using branded content they created in their campaigns. Such original content was considered the most important part of a successful social campaign, with nearly half of respondents calling it “extremely important.”

iPad Owners Valuable to Advertisers

iPad owners demonstrate a number of demographic trends that make them valuable to advertisers, according to research from The Nielsen Company.

iPad Owners Skew Younger, Male
iPad owners skew younger and more male than owners of many other portable computing devices. Sixty-five percent of them are male and 63% of them are younger than the age of 35.

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In terms of likelihood to be male, the only device researched by Nielsen that even approaches the iPad is the Sony Playstation Portable (PSP), with 62% male ownership. In terms of age, iPad owners skew slightly older than iPod Touch owners (66% younger than 35) and PSP owners (68% younger than 35).

iPad Owners Open to Ads
iPad owners show rates of advertising receptiveness that are favorable compared to iPhone owners and overall connected device owners. In particular, iPad owners have positive response rates roughly double those of iPhone and overall connected device owners in the areas of clicking on ads that incorporate multimedia events, enjoying ads with interactive features, clicking on simple text ads, finding ads on their connected device new and interesting, liking to see what connected device ads can do, and enjoying viewing connected device ads.

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iPad Owners More Likely to Make Ad-related Purchases
Compared to overall connected device owners, after viewing a connected device ad, iPad owners are more likely to make a purchase via PC (36% compared to 27%), make a store purchase (24% compared to 10%), make a telephone purchase (12% compared to 7%) and make a direct purchase via connected device (8% compared to 5%).

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40% of iOS Device Users Make $75K-plus
In other good news for advertisers, about 50% of both iPad and iPhone users earn $75,000 or more annually, according to other recent Nielsen research. Within this income bracket, slightly more iPad users than iPhone users earn more than $100,000 annually.

In contrast, about 30% of all mobile subscribers earn more than $75,000 annually, with a much smaller proportion earning $100,000 or more than the proportion of iOS device users. Divided into featurephone and smartphone users, the income demographics of featurephone users are similar to those of overall mobile subscribers. However, about 45% of smartphone users (which includes iOS device users) earn $75,000 or more annually, with roughly the same proportion earning more than $100,000 annually as iOS device users.

About the Data: Nielsen’s new Connected Devices Playbook surveys more than 5,000 consumers who already own a tablet computer, eReader, netbook, media player or smartphone, including 400 iPad owners.